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1. #Mobile app to check elizabethton power utility generator#
2. #Mobile app to check elizabethton power utility portable#

Customers also have the option of signing up for bank draft. Payments that are made on or before the due date that do not have a past due balance can be paid at Citizens or Carter County Bank branches. Customers may mail their payments or drop them off in person at 136 South Sycamore Street. What are my payment options for my utility bills?Ī.

Your deposit will be based on a credit check that will be run in our office. If you have questions concerning new service you may contact our Customer Service Department at 547-6200 and choosing option 2.Ī. Customers will have to also bring a photo ID, social security card and a copy of the lease/rental agreement or documentation showing ownership of property. Customers will need to come inside and speak with a Customer Service Representative. What do I need to do when transferring service or applying for new service?Ī. Call your EED service department 547-8670.

How do I report a street light problem?Ī. It should be at or below 40 degrees with the freezer at or below zero degrees. Check the temperature inside your fridge once electricity is restored to determine if the food is safe to eat. An unopened refrigerator will keep food cold four hours after power is lost. A half-full freezer will keep items frozen one day. According to the USDA, food stored in a fully-stocked freezer will stay cold for two days. How long does food last after the power goes out?Ī. The crew could be looking for the cause of the outage or working at a nearby location before electric service can be restored to your home. Why would an EED crew pass my house without stopping?Ī.

#Mobile app to check elizabethton power utility generator#

If you plan to hook up a generator to the home wiring, see our Residential Generator Installation PDF. If it’s connected improperly power can “back feed” into utility lines causing harm or death to line workers. Only a licensed electrician should attempt to hook up a generator to the main electric panel of your home or business. Check the manufacturer’s recommendations for proper use and load. The number of appliances a generator can safely power depends on its rated wattage. Plug appliances directly into the generator, and only use extension cords when necessary. Never operate a generator inside your home.

#Mobile app to check elizabethton power utility portable#

Are there safety concerns in using a portable generator?Ī. Tell your children about the potential hazards and to stay away from all wires and cables. Never go near downed power lines, electrocution is a real danger. Any downed line could be energized, treat all down power lines as energized. How can I tell if a downed power line is still carrying electricity?Ī. If you depend on electricity, it’s important to have an emergency back-up plan in place. In some cases, severe storms can damage our electrical system so badly that it takes days to fix. If you or a family member relies on an electrical life-sustaining medical device in your home, call us to make sure we are aware of it. Work is not assigned according to when customers report their outage, where they live or the status of their account.Ī. EED does not give preferential treatment. Do elected officials, employees or other important individuals get special attention?Ī.

Hospitals, police departments, fire stations and other public health and safety facilities are priority one. EED follows a three-step process recognized as an industry standard best. Our crews work around the clock until everyone has power again. What are EED’s priorities for restoring service?Ī. Before power can be turned back on, The State Electrical Inspector must inspect the work and issue a release. If service has been pulled away from your house, a qualified electrician of your choice must make the repairs. You are responsible for repairs from the meter into your home. EED is responsible for delivering power to your meter and service entrance or weatherhead. Who do I call if electrical wires have been pulled away from my house?Ī. If you have a digital read out meter and the screen is blank you are not receiving power, call Elizabethton Electric Department (542-1111) to report the outage. They may need to make repairs before EED can reconnect power. If the meter box or any wires look damaged, call a certified electrician. Check your circuit breakers or fuses to see if it’s an isolated problem. If my power goes out, what should I do?Ī.